Special to SEGAZINE
Insurers say the federal health-care marketplace is generating flawed data that is making it difficult to handle even a trickle of enrollees who have gotten through so far, in a sign that technological glitches are worse than the website traffic and software issues already identified, reports The Wall Street Journal.
Executives at more than a dozen health plans told the WSJ errors include duplicate enrollments, spouses reported as children, missing data and suspect eligibility determinations.
The flaws could do lasting damage to the law if customers are deterred from signing up or mistakenly believe they have obtained coverage, the paper says.
Aetna Inc.’s Chief Executive Mark Bertolini told the WSJ, “The longer this takes to resolve…the harder it will be to get people to [come back and] sign up. It’s not off to a great start.”
Bertolini added that despite the problems, he believes the marketplaces are “here to stay.”